DC MarketScape: Worldwide Document Workflow Services Vendor Assessment

Xerox positioned as a leader in the 2016 IDC WW MarketScape for Document Workflow Services.

Xerox is proud to be positioned as a leader in the IDC WW Document Workflow Services Vendor Assessment. The report cites Xerox as the only printing equipment manufacturer that has a dedicated organization supporting document workflow services.

Highlights from the report include references to Xerox’s strengths, such as:

• “Xerox has a well-developed document workflow strategy and road map including partnership and M&A plans to address solution gaps and drive continued expansion. Its strategy also includes geographic growth, ongoing development of its professional services organization, and further development of its indirect channel.”
• “Xerox has a strong document workflow portfolio, including proprietary assessment and collaboration tools. It has developed core assets that address a broad range of horizontal business applications and verticals to address key markets strategic to its growth.”

This IDC MarketScape report reflects Xerox’s longstanding leadership position in the market and is representative of our consistent growth and adoption of software and service solutions that deliver the best and most tailored benefits to our customers.

Source: "IDC MarketScape: Worldwide Document Workflow Services Hardcopy 2016 Vendor Assessments”, September 2016, IDC #US40994416, by Robert Palmer, Holly Muscolino and Terry Frazier

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe.

Quocirca Managed Print Services Landscape

Xerox positioned as a leader in the Quocirca Managed Print Services Landscape report for the eighth year.

Read the Quocirca "Managed Print Services Landscape, 2017" Summary Report (PDF, 1 MB)

The report states that “Xerox has maintained its leadership in Quocirca’s evaluation of the MPS market. Its global scale and mature and comprehensive MPS portfolio give it unique advantages across both office and production print environments. It has a long track record of delivering MPS, excelling in a range of areas such as global delivery, multi-vendor support and comprehensive analytics and reporting.”

Quocirca goes on to say, “Security is core to Xerox’s MPS engagements, within which it establishes processes to proactively manage security roles and responsibilities, policies and standards. Xerox offers a comprehensive multi-layered managed security framework and is currently the only print vendor to partner with best-of-breed security vendor McAfee.”

“Xerox’s assessments are particularly sophisticated.” states Louella Fernandes, Principal Analyst at Quocirca “ranging from quick basic assessments to detailed, interactive and predictive user-based analytics. Worthy of note are Xerox’s Document Analytics and Process Analytics services, which evaluate paper-intensive processes and identify opportunities for digitisation and automation, providing the foundation for more detailed workflow assessments.”

Quocirca cites Xerox’s “strong vision for innovation around its ConnectKey MFP ecosystem which holds great promise as a key enabler for workflow automation for both SMBs and large enterprises. With a growing workflow automation services and solutions portfolio, backed by dedicated industry experts, Xerox is strongly positioned to support the digital transformation initiatives of larger organisations.”

"Managed Print Services Landscape" Quocirca, July 2017

Quocirca Managed Print Services Landscape, 2017.
Customer base: Please note that enterprise customer figures and estimated devices under management have been considered when determining customer base bubble size.

The figure represents Quocirca’s view of the competitive landscape for printer and copier vendors that deliver enterprise MPS. A vendor’s market position is indicated by the size of the bubble, based on estimates of customer base. The following categories are used to reflect a vendor’s position:

• Market Leaders:Vendors that lead the market in both strategic vision and depth of service offering. Leaders have made significant investments in their service portfolio and infrastructure and are supported by strong delivery capabilities.
• Strong Performers: Vendors that have established and proven offerings supported by demonstrable customer success.

Source: "Managed Print Services Landscape, 2017" by Louella Fernandes, Quocirca Ltd., July 2017

InfoTrends Analysis: “Managed IT Infrastructure: Managed Print Services”

Xerox is positioned as a leader in InfoTrends’ “Source of Competitive Advantage” analysis for OEM MPS providers.

Read the InfoTrends report (PDF, 988 KB)

Xerox is proud to be positioned as a leader in InfoTrends’ “Managed IT Infrastructure: Managed Print Services” analysis. The report states “Xerox is the leading MPS vendor. It has an established MPS program with a particularly diverse customer base across different sizes and industries. … Xerox’s broad differentiation is based on its set of solutions and services targeted across a variety of horizontal markets.”

The InfoTrends report also notes our focus on business transformation and demonstrating the value associated with our services. InfoTrends believes our partnerships in 2015 with Hyland Software and Datawatch will help differentiate our MPS offering as well as peripheral solutions and services.

The analysis highlights our strengths, including our services-centered approach, and our forward-thinking ability to simplify MPS by automating monitoring and reporting functions, such as our CompleteView Pro solution.